EAG….No One Does Energy Consulting & Outsourcing Better
EAG is a dynamic and growing IT and Back Office Outsourcing firm focused on driving customer success. As an EAG support team member, you will leverage your data architect experience and drive continuous value both for your clients and EAG. Gain the satisfaction of knowing that you are creating an immediate and positive impact for your customers daily by joining the talented and driven team of E&P professionals at EAG!
EAG is currently seeking an Oil & Gas Service Desk Support Analyst III with Managed Services Experience
KEY RESPONSIBILITIES:
- The IT Analyst is responsible for a variety of daily tasks including but not limited to the following:
- Work directly with customers on support issues and service requests via email, phone and in-person
- Coordinate with team members to ensure timely resolution of incidents
- Ensure customer satisfaction by maintaining service status updates
- Configure, deploy, manage, and maintain equipment and inventory
- Install and maintain hardware deployments
- Install and maintain software deployments
- Provide desktop and infrastructure support
- Coordinate with carriers, service providers and vendors to correct issues
- Develop, manage, and maintain vendor relationships
- Provide technical assistance during mergers and acquisitions
- Develop and maintain support and operational processes
- Configure and maintain management and monitoring systems
- Execute and support office moves
- Support Oil and Gas field personnel including those on remote drilling rigs and production offices
This job description is not intended to be an all-inclusive list of duties and responsibilities of the position.
EXPECTATIONS:
All members of the EAG support team are expected to demonstrate strong written and verbal communication skills, actively participate in our team environment, communicate with our clients in a professional and service-oriented manner and identify process improvement and optimization opportunities. Team members work in environments varying in size and software type and so must be able to handle changing priorities, new challenges and multi-tasking.
EXPERIENCE & EDUCATION REQUIREMENTS:
- Bachelor’s degree or equivalent experience
- Minimum of 5 years in an IT Support/Analyst role for a Managed Services Provider (MSP)
- Proficient in Microsoft Office
- Working knowledge of Windows Server 2012 and later
- Working knowledge of Active Directory services
- Proficient scripting/development skills in PowerShell and Visual Basic
- Experience with monitoring and alerting system configuration and management
- Proficiency in administration of Office 365 and Azure (other cloud hosting experience a plus but not required)
- Working knowledge of networking protocols and components (DHCP, DNS, etc.)
- Experience with virtualization technologies including VMWare, Hyper V and VDI
- Oil and gas industry experience is preferred but not required
- Ability to work in a fast-paced, high energy technical environment
- High attention towards detail
- Advanced analytical and problem-solving skills
- Strong work ethic and excellent organization skills
- Exceptional oral and written communication skills
- Houston Based
- Must be eligible to work for ANY employer in the United States; we are unable to sponsor H1B applicants at this time
ABOUT EAG:
EAG is an IT and Back Office Outsourcing firm headquartered in Houston, TX. We focus on serving the upstream energy markets. Our mission is to deliver cost-effective business solutions to the oil and gas industry while providing a challenging and fulfilling experience to our employees. We seek individuals who enjoy expanding their knowledge of the oil and gas industry and related technologies, working as part of a team and participating in complex projects.
People are EAG’s most valuable asset. We offer a competitive and comprehensive salary and benefits package to all employees and invest in employee professional growth by providing a variety of educational and training opportunities.
