EAG is currently seeking an Owner Relations Analyst.

ABOUT EAG:

EAG is a dynamic and growing Consulting, IT, and Back Office Outsourcing firm focused on driving customer success. As an EAG team member, you will leverage your customer service, management, and oil and gas industry experience while driving continuous value both for your clients and EAG. Gain the satisfaction of knowing that you are creating an immediate and positive impact for your customers on a daily basis by joining the talented and driven team of E&P professionals at EAG!

Headquartered in Houston, TX, we focus on serving the upstream and midstream energy markets. Our mission is to deliver cost-effective business solutions to the oil and gas industry while providing a challenging and fulfilling experience to our employees. We seek individuals who enjoy expanding their knowledge of the oil and gas industry and related technologies while working as part of a team delivering complex projects.

EAG is starting the search for an Owner Relations Analyst to join our Owner Relations team.

The overarching responsibility of this role is to assess, direct and follow-up as necessary on all customer communications with excellent quality and a reasonable resolution timeframe. The person in this role is expected to demonstrate daily the appropriate analytical, problem-solving and organizational skills to fulfill the responsibilities outlined below and generate quality results. Strong time management, written and verbal communication skills, including the ability to communicate to individuals at all levels of the organization, are essential along with the ability to work as part of a team. All members of the EAG team are expected to actively participate in our team environment, communicate with our customers in a professional and service-oriented manner and identify process improvement and optimization opportunities. As EAG continues to grow, members must be able to handle changing priorities, new challenges, and multi-tasking.

KEY RESPONSIBILITIES:

• Strong communication with working interest and royalty interest owners, as well as vendors, routing their inquiries to Revenue, JIB or AP within the organization for resolution.
• The Owner Relations Analyst will perform verification of owner’s information in multiple systems, update mailing addresses or ACH information, along with creating new Business Associates (BA) numbers.
• Assess, direct and follow-up as necessary on all customer communications.
• Analyze and review the setup and maintenance of all the new and existing business associates including vendors, service providers, joint interest owners, and royalty owners in the business associate database.
• Have a strong understanding of 1099 reporting and how BA setup/changes impact reporting.
• Verify addresses for undeliverable checks and collaborate with the appropriate division order analyst to ensure the owner account is in suspense.
• Interact with Division Order, Land and Accounting resources to resolve questions related to business associate setup or payment processing issues.
• Support internal and external audits; perform routine review and remediation of SOC/Operational Controls to ensure compliance.
• Support the yearly 1099 reporting process.
• Follow processes and procedures in an effort to drive low case count and time to resolution.

POSITION, EXPERIENCE & EDUCATION REQUIREMENTS (Minimum Qualifications):

• Bachelor’s Degree preferred.
• 2-3 years’ experience in related oil and gas industry preferred (e.g., accounting, division order, risk management, etc.)
• Organizational skills with strong verbal and written communication required.
• Experience working in a call center/help desk environment is ideal.
• Experience utilizing the following accounting software and tools a plus: W Energy, Bolo, OGSys, Landdox, Quorum, M-Files, Open Invoice, or ConnectWise Manage.
• Ability to communicate and work effectively with multiple departments including division order, accounting, and operations.
• Exceptional research, troubleshooting and problem-solving skills.
• Strong ability to multitask and prioritize.
• Superior customer relations skillset, with excellent verbal and written communication skills.
• Accuracy and attention to detail.
• Strong knowledge of Word, Excel and Outlook.
• Strong Ability to learn new tools/technology quickly.
• Ability to adhere to stringent compliance requirements.
• Ability to complete work accurately and on a timely basis.
• Ethical.
• Willingness to embrace accountability and become a subject matter expert.
• Must be eligible to work for ANY employer in the United States; we are unable to sponsor H1B applicants at this time.

WORK ENVIRONMENT:

EAG offers a variety of flexible schedules and models which would be confirmed during the interview process.

The selected candidate will work in our downtown office with a hybrid schedule.

People are EAG’s most valuable asset. We offer a competitive and comprehensive salary and benefits package to all employees, and invest in employee professional growth by providing a variety of educational and training opportunities.

EAG is an Equal Opportunity Employer.